HELP! My computer crashed and won't boot

The PC I built a few months ago (Part List) blue screened about half an hour ago. After it restarted itself it didn’t boot right away and than started repairing. After looping through the restart-repair process a few times it that opened to a Windows screen that said something like “there was a problem”. Now after trying to restart through the UI a couple of times I decided to try resetting and reinstalling Windows to see if that works. Do you have any advice on what to do of that doesn’t work?

@CleVeRFeLLa @PHolder @Pommster @JamesC_HTAssets

Update seems like the reset failed Here’s the error I got:

When the computer BSOD’s while data is being written, it’s possible for the filesystem to get into a bad state that prevents the computer from booting. Can you get into safe mode at all, if not, then it’s really bad news, and a reinstall is probably your only choice. Do you have a Windows install USB handy? The bigger question, at this point, is do you have any idea why the PC did the BSOD? You’d hate to recover it (in any way) only for the problem to re-occur. Are you overclocking or anything? Is your cooling working well (overheating PCs can BSOD.)

Yes, I already tried using the reset tool in the menu which as I said didn’t work. Is there a way I could backup just what it would keep when I try to use the reinstall without deleting data since that reset didn’t work?

Thanks for your attempted help but it seems to have booted normally now.

BSODs are pretty rare these days. That points to driver problems, or perhaps a problem with the RAM. If the problem persists, I would try swapping out the RAM.

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Yeah it sounds like an eminent hardware failure to me. Possibly RAM or hard drive. Maybe even mainboard. I would start testing hardware before it gets to far along. Just my thoughts.

Of course its always difficult to troubleshoot issues like this when its not right in front of me so its all educated guesses at this point but I would definitely run tests on the RAM and hard drive to rule them out.

What are your temps for the CPU,GPU and motherboard?

If you need a temp monitoring program you could try the free HWMonitor tool from the CPU-Z folks.

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I’ve gotten it to boot again. But it’s crashing repeatedly but now after it crashes it goes straight to boot works normally for a while than crashes again.

Also, interestingly since these persistent crashes started happening the computer has been performing better using less RAM

I’ve been DMing with Microsoft support on Twitter they suggested that I run CHKDSK /R in Safe Mode. I am not accidentally ran it the first time without the /R then reran it with the /R. The test without the /R found nothing and the computer is restarting now. The restart version of the test seems to have found some it says it’s fixing something on the C drive.

what are your temps ?

Repeated crashes like this means something is overheating (and/or you’re overclocking something.) If you’re intentionally overclocking, you might want to see if you have the latest BIOS/UEFI, then reset to defaults and run it like that for a while. Otherwise, open the case (remove the sides) and check that all fans are connected and working. Run it open, monitor your temps. If is still crashes when open, then you need to confirm air flow.

here’s a link to an export of the data from HWMonitor:

What was the state of the machine when you produced the output, it looks like you just started it from cold or it was running idle, right?

How many fans are there? Have you confirmed they’re working? If you’re driving the GPU at all (i.e. basically using it) it can be outputting close to 300W of temps into the case. You should therefore have at least one fan (probably two) pushing air in from the front, and another fan (or probably two) pushing air out the back and top. You should be leaving HWMonitor running and watching the temps… find out what expected normal temps are for your system and what maximums are.

It had just restarted from that last bluescreen. I just checked the temps again they’re the same. But I guess that probably doesn’t mean much because I’ve not done much on it except look at event viewer because the Microsoft support person wanted me to send over an export.

Than I’ve had terrible luck. This machine bluescreened once at the end of September. I don’t remember what caused it. But I’ve had a number of bluescreens on my laptop which was riddled with issues. I think you might of helped me troubleshoot it.

5 and they are really loud. I’m using a fan dock to power all of them. what a good way to tell of the fans are facing the right way? The front ones seem to always be running way slow enough that there’s not much of an air current out of either end. Also it looks like the mobo is seeing the fan hub as 1 fan.

Most fans have an indication somewhere on the edge with a little pair of arrows showing direction of rotation and airflow. It might be hard to see with them mounted. They SHOULD move enough air that you can feel it if you put you hand near it in the direction of airflow… failing that, try a Kleenex or something equally “light” that will will move when placed in an airflow.

You want air being drawn in from the front and pushed out the back and top. If the system is doing something, it should likely be generating heat and you should be able to feel the warmth of the exit air.

It’s now been on since it last rebooted after bluescreen 8 hours ago. think everythings back to normal.

temps are:

CPU: Value: 56 C Min: 49 C Max: 74 C

Hard Drives: Value: around 37 Min: about 32 Max: about 38

VRAM: Value: 74 C Min: 38 C Max: 88 C

GPU: Value: 63 C Min: 32 C Max: 80 C

Flight Sim was updating now its in the background

@SamGreenwood if you press Windows and start typing “Reliability” (without the quotes) it should offer to launch the control panel “View reliability history” tool. In there, if you’re lucky, should be info about your BSOD’s. And other changes and problems with your system. You’ll see red circles with an X on them for problems. If you click on a day, you should see the lines below, with an option to see details. If you check the details of the BSODs, see if they’re mostly all the same thing, then copy and post here the “useful lines” (text description line, and the hex code(s) but not the whole system dump or anything) (I don’t have an example handy to reference, unfortunately.)

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I did the Microsoft support rep I DMed with suggested that here’s a link an export from event manager: