My daughter has a Dell laptop which is not booting, and I’m trying to fix it… I can’t use the F8 option to go into safe mode. Upon attempting hard reset several times, the “Preparing Automatic Repair” message comes up, which is supposed to happen. However after this message is on screen for some time, it goes away and the screen goes black. It never proceeds into the Auto repair screens. I tried to run Spinrite on it, but that failed due to known issues with large drives (Division error - has something to do with particular BIOS systems).
So I tried to make a Windows boot disk with the Media Creation Tool. Booting with this (USB) drive, the Windows logo appears for a while, then again goes to black screen.
I then made a Mint Linux boot drive (USB). This does in fact boot into Linux OK, and I can see that the hard drive is there. I copied some files to an external drive, (and will copy a lot more before the last resort of wiping the drive).
Thinking the Windows boot disk is faulty, I then used it in my own Dell desktop PC. It does successfully boot into the installation screen, where I can choose the Repair options instead. This rules out a problem with the USB drive itself and the Windows install media on it.
So, to recap - laptop won’t boot into safe mode, repair mode, or even from Windows media to repair or reinstall, yet it does boot into Linux from USB.
Any ideas on what could be wrong? Suggestions on how to proceed?
P.S. This may or may not be relevant, but she recently replaced the battery on the laptop. She seems to think she started having problems after that, but I’m not sure.