It may not help, but try this:
When I say power off below, I mean: power off completely (not just a reboot, power off and go have a coffee.) Make sure the computer is OFF and receiving no power (unplug it from the wall if you have to.) Make sure nothing attached is supplying any power either (no powered USB hubs, etc.)
Uninstall any related software/drivers (anything you installed yourself, if anything). Power off if you made changes.
Go into the device manager (with elevated privileges) and find the unrecognized device. Delete it (highlight it and press delete.) Power off.
While it’s powered off, remove the device. Set it aside.
Power up, look for any issues. Check device manager. See if anything remains of the device (remember you deleted the drivers and unplugged it above.)
Assuming it looks clear, plug the device into a DIFFERENT USB port. Give windows time to detect it and think about it. Hopefully it will check the drivers etc, maybe even download them all over. Assuming it is properly recognized at this point, you may be all done. If not, look in device manager and select it and ask it to update the drivers. If that causes any changes, power off again.
Hopefully somewhere in all that Windows will figure out what it lost track of. If not, well, you need more advanced troubleshooting I’m afraid.