Need help with a Fitbit Charge 5 not wanting to reset

[CMcKean]

My wife’s Fitbit Charge 5 which she’s had for a year, stopped working. We had to reboot it yesterday and it seemed to be working fine but today after a swim it stopped working and only pops up the Fitbit symbol when I reboot it. She’s had no issues swimming with it before. Not sure if the battery is gone or water got in or what. Looked but can’t see how to do a hard reset on it outside of the screen.

Help

[PHolder]

I assume you’ve looked at the manual. It doesn’t offer a lot of help beyond Restart on page 48.

Restart Charge 5

If you can’t sync Charge 5 or you have trouble with tracking your stats or receiving notifications, restart your tracker from your wrist:

1. Swipe down from the clock screen to find the Settings app .
2. Open the Settings app Restart Device Restart.

If Charge 5 is unresponsive:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.

Note: If the device doesn’t restart, wait 15 seconds to try again.