When signing up with IDrive a year ago, I opted not to auto-renew payment. A few days ago I received an Email saying -
"Your IDrive account with the following username has been cancelled:
Username : email@example.com
Reason for cancellation : Canceled since auto renewal was disabled
We hope you benefited from IDrive and don’t experience data loss in future. We’re sorry to see you go."
I received no indication that payment was due from support, nor the application itself. When payment is due, you might want to actually TELL PEOPLE INSTEAD OF CANCELLING THEIR ACCOUNTS.
How do expect me to pay when I cannot login?
Thanks for contacting IDrive,
We received your request to reactivate your IDrive account, but can see there was an outstanding billing associated with it.
The amount currently owed to reactivate your IDrive account is: $99.50
This amount must be paid at the time of reactivation, or the account will be cancelled again.
Please note, paying this amount does not guarantee your data is still present, you are requesting simply to reactivate the user access.
Please indicate that if we find your data is no longer available, if you still want the account to be reactivated regardless of the state of your data.
Please reply to this email with an acknowledgement of these terms, as well as your desire for reactivation regarding the state of your data, and we will proceed with reactivating your account.
Avoid future interruptions and keep your data safe by ensuring your account is always up-to-date and fully paid!
I updated the card. I especially liked this line – “keep your data safe by ensuring your account is always up-to-date and fully paid!”
You might want to let your customers know when a bill is due and give them a chance to actually pay it.
From what I can tell from your horrible interface, the card was updated, yet I’ve received no indication that the charge was made. Upon logging in, all of my backups are gone.
I’ll update the thread if there is anything new, but as of now, this company is a complete joke. Going back to Carbonite I guess.