Has anyone had issues with a Netgear wifi extender scam and spoof help site? Is this an issue or am I paranoid?
You mean a site purporting to be a Netgear site just for the wifi extenders?
Yes. When I went to the page in the set up guide I was sent to a site that said it was Netgear but they wanted to charge me $300 to fix the problem.
Would you be able to put the URL here? Maybe it has been hijacked.
Okay, so that is a special address which should redirect you to the router/extender’s internal IP address. If you are seeing something else to the following article, maybe something is sending off elsewhere.
https://kb.netgear.com/29746/I-can-t-access-www-mywifiext-net-what-do-I-do
Is the extender new or have you used it previously? Maybe do a factory reset on it and set up again from scratch.
I was definitely hooked up to the fraudulent 3rd party site. I did have the correct address in and I made sure to have a wired hook up to the extender. The site allowed me to access the new site by clicking on the link. That is when it took me to what I assume now was the fraudulent site. Any suggestions on what to do next. I did allow them access to my computer. The computer used was an old one I from my school and was only used for school. It was due to be tossed at the end of May. Here is what I have done so far:
- Unplugged it from the ethernet connection during this (Yes they did have access and were running their expedition.
- Changed the password to my modem
- Changed the password to my email
- Ordered a new modem and have installed it
The computer in question will not be used every again. It is retired.