This past weekend my wife’s Pixel 4 XL went screwy. Now it won’t charge or boot.
Since its still under warranty, I contacted Google. Agreeing that the phone needs to be looked at, I was given two options:
- Go to a certified repair center to drop it off for repair.
- They send me a box to send it back to them in.
In both cases, I am without a working phone for most likely 7-10 days if it needs to be swapped.
I elected a certified repair center. I went to their website, and selected a date/time. Due to the virus, walkins aren’t being accepted. Apparently, that is only requesting an appointment. I got a call today and was told that the first appointment isn’t until Thursday. At this point, I told them it was quicker for me to get a box from Google.
So, I’m without a working phone for almost 2 weeks because Google doesn’t do advanced replacement.
I ended up going to Best Buy yesterday and buying a cheap Samsung for her to use in the interim.
I’ve always been happy with my Pixel phones. But, I’ve never needed to use their hardware support. I suppose next time I’ll just buy direct from the carrier.