Recently had a Comcast tech out to my house to install and run additional coax and dvr for a new TV in my den. Middle of the night after the install, my ADT alarm was triggered for a window opening in my basement adjacent to the room of the install earlier that day.
Window was certainly ajar unexpectedly at midnight. No plausible explanation for the window opening. Police advised me to contact Comcast in the a.m. to determine if the tech may have needed to open the window for any reason earlier that day.
I called Comcast, but was told there was no way to determine who the tech was and no way to reach him. Even after much insistence, I was still told no, even after patiently explaining I was advised by the police to requests this info.
This is terrible customer service!!!