TLDR Over the last 24 hours, I tried buying Office 365 Business Premium (O365BP). Sharing my story may serve both as a cautionary tale and therapeutic purposes. Maybe someone has an idea how I can “untangle” from / my “tenant account”?
Feeling at home with Office
I’ve been using Microsoft Office since about 2000. Over 20 years, it has become my sweet, sweet productivity addiction. I kind of know how to use it. It just took me under five years to get used to and not hate the ribbon interface. I like the general robustness of nowadays document layouting engine. I am addicted to Office to a degree that I even stopped my pretty convinced six-plus-month Linux-exclusive experiment simply because I did not want to work with a system that does not run Office natively. I’ve had some flirts with the wonderful procrastination instrument that is LaTeX working on books and even presentations but especially the latter is like dipping a typewriter in paint and using it as a brush: it’s fun, but it’s also a bit of a mess, and it takes ages - fashionably nerdy, though! OpenOffice or LibreOffice are excellent for what they are, but I never really got into the groove with them.
Since I’ve changed from working at a university to working freelance, I decided to clear up my licensing situation and spring for a O365BP subscription.
I tried to sign up my external email address (one I did not knowingly use with Microsoft before), “computer says: no” - the email address is linked to another account (does not say which) or guideline that prohibits selling me this particular version of Office (does not say why - just that “no”). Need to make a new account.
Since I did not want to create another account (I already have two with Microsoft - I know, it’s a mess), I tried reaching out to the Microsoft sales hotline and ask them to untangle the accounts and, please, take my money. A hotline I’d expect to be well-staffed. Held the call for 20 minutes before giving up.
Googled “Office 365” whether there would be another hotline and clicked the first link. To my surprise, I find that my internet provider (Deutsche Telekom) also tries selling me O365BP and is ranked above Microsoft. Interesting. They have another number. I instantly get through. But the friendly service person cannot help me untangle my “tenant account” (it appears that this is a kind of a Microsoft admin account that steers the other accounts, should you have more than one). Gotta talk to Microsoft.
Went back to the Microsoft support site, used their call-back feature. No-one ever called back.
In parallel, I went to the Microsoft support site to try out the live chat function. Joined live-chat, the window says: 5th in line. Put the window to the side, after about 15 minutes I am 6th in line, another 20 minutes and I am 7th in line. Briefly reconsidered all I knew about lines and came to the conclusion to close the window.
Microsoft seems positively swamped with people who overrun them trying to buy their licenses and needing some sort of assistance doing so. Both pretty impressive and somewhat surprising. I mean, I don’t expect much from support, but I kind of expect a bit more from help buying their product, no? Do they really feel that much extra load from the current circumstances regarding SARS-CoV2? Or is it just perfectly normal not to be able to reach them?
Does anyone have an idea where I should look to “self-untangle” from a / my “tenant account”?
Problem is fixed. You cannot use a personal account to buy a business subscription. Different type of animal. It’s a lovely introduction to what “Azure” might be and what it’s used for, though. Interesting!