I recently got an Asus Zenbook S 15, but after a few days, I started experiencing a strange issue. The laptop connects to Wi-Fi networks, but it never establishes an internet connection. I have tested both my home Wi-Fi and my mobile hotspot with the same result. I’ve rebooted the system several times, but it hasn’t resolved the issue. Does anyone have ideas on how to fix this?
Have you tried the Windows Networking diagnostic tools? Or have you tried to reinstall the drivers?
These are just 2 guesses I would say to any PC, not specifically yours. I am guessing you probably tried those 2 things already
I thought I’d already run the networking troubleshooter (apparently I actually hadn’t), it ended up finding something. I’ve tried all the steps in the troubleshooter and none of them worked.
Have you tried asking ChatGPT? I threw your exact question into it and it gave quite a detailed response, all of which seems fairly useful and straight-forward diagnostics things you’d probably get from a support agent:
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That’s an oversight I didn’t think of. Thanks for the suggestion.
Those commands fail with a `This operation failed as no adapter is in the state permissible for this operation. But the other commands worked. That being said only some of the suggestions even make sense given the computer can’t access the internet. Also, I realized that I forgot to mention that I also tested with an ethernet cable and still had the same problem.
I realized that I also forgot to mention that it’s a Snapdragon device.
What IP address does ipconfig return?
If none are in a state to set a DHCP address provided by the router, it sounds like you have somehow set a fixed IP address…
My Snapdragon Windows 11 laptop does this now and again, usually when I wake it up from sleep. I always assumed it was an IP address/DHCP issues, but I’ve never looked too hard into the cause. I just toggle the WiFi off/on and it reconnects.
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Nothing, it just comes back completely blank.
I’ve not seen that one. It’s just the usual, “connected, not internet” in the WiFi menu. I seem to be having a different problem then you are, for me it’s been going on for days. I’ve done all the steps the network troubleshooter recommended, a the stuff in @PHolder’s reply earlier in the thread, and restated both the computer (a number of times) and my router.
I’m starting to think it’s a hardware issue. If I wasn’t sick right now (and had the energy to), I’d probably called Asus yesterday. Any last minute suggestions before I do?
Sounds like the same problem, but mine is not as frequent.
The WiFi logo on the taskbar turns into a globe, and it says it’s connected to your WiFi, but no Internet connection if you hover over it.
Edit…
Just did it again. So it’s happening every other day for me.
I think it might be a bit different because I also couldn’t get the computer to connect to the internet with a hardwired connection.
Yeah, I’ve decided to return it and see if I have the same issue with a replacement unit. I’m having trouble resetting the computer. I get the following error:
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Just happened again on mine. It still had an IP address, but couldn’t ping the gateway or anything else. My mesh network said the laptop was offline.
So I got a replacement unit a few weeks ago but now I’m having the same problem. The diagnostic says that its an issue wtih compatibly with the version of the WiFi protocol my router uses. Any ideas?
Here’s a link to the transcript of the chat I just had with an Asus support rep (in my pastebin) .
It could be the router, what router do you have?
Also, given it is connecting, but not getting an IP address, how many other devices are connected, at what is the IP pool size set to on the router? It could be that the device is set to, say, 20 addresses in the pool and you have 20 connected, if it sometimes connects, it could be that, for example, your partners smartphone isn’t logged into the Wi-Fi and the laptop can temporarily grab an IP address from the pool. Then, the next time you use it, the device is back online and the laptop is out of luck.
If Ethernet isn’t working either, it sounds like the router’s DHCP pool is full. I’m guessing you get a 169.254*.* address? (@PHolder I got put in the wrong address first time, I meant an “unassigned” address)
Does it work when connected to you phone’s hotspot?
Have you tried connecting it your own guest network?
Have you tried it on anther router? E.g. coffee shop, neighbours guest Wi-Fi?
What standards does your router support? How old is it?
It could be that they have a flakey implementation, or ASUS does, and they really don’t like talking to each other, but that is rare. And that wouldn’t affect the Ethernet. This really sounds like DHCP exhaustion, or you have a second device on the network trying to make DHCP as well, that can cause problems as well, but that would be more widespread among your other devices.
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Oh yeah, that makes more sense 
I guess I never noticed before the nearby-ness of the 168 for the 2nd octet of one and the 169 for the first octet of the other.
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No
Didn’t think of that I’ll give it a try.
Doesn’t work either.
It’s the ISP-provided router/modem for Rogers Ignite. I don’t remember which model, I think its the gen 2 gateway. (I’ve been trying to convince my Dad to get a 3rd party router, but his opinion is that if the ISP one isn’t good enough, complain to the ISP until they pay for a better one.)
Nevermind, I think I’ve fixed it. Seems like theres a problem with the network drivers that Npcap and ExpressVPN install that causes the device to be unable to connect to the internet.
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