My 7 year old (or so) Synology NAS 2415+ was powered off unexpectedly this morning. When I attempt to power it back on, the power button blinks blue and the alert LED blinks amber and a few of the drive LEDs light steady green. It sits like this for a while, then the remaining drive LEDs come on steady amber and then shortly after it powers itself back off.
I suspect it attempted to apply an automatic update overnight and then failed during the reboot. Intel Atom C2538 CPUs have a known defect, and some older Synology devices were affected. They’re known to work a bit like a fuse where you power down/reboot and then all of a sudden it just stops working.
I contacted Synology Support, and was basically told I was out of luck. The NAS is out of warranty and there is no option for any repair. The agent did mention I should Google for the “100 ohm resistor fix” and I have found this ( C2538 Clock Fix Confirmed - DS2415+ : synology ). I have ordered an overnight Amazon order of a pack of 100 ohm resistors and a soldering station, so I will update this post once I try that “fix.”
I don’t have a proper full backup of the data, so I am a little annoyed that this happened when it did. As luck would have it, I had ordered a replacement NAS anyway, but it’s only a week or two old, and I wasn’t ready yet to trust it. (It’s running newer software, etc, so I wanted to give it a month of “burn in” before I started to relocate the data from one to the other.) Here’s hoping this resistor is temporary enough fix to get it back up and running long enough for me to do the data migration.
TL;DR Hardware fails. RAID is not a backup… have your data backed up even if it’s stored on a RAID device. Synology’s support in this case is kind of shitty for the fact they knew this hardware issue could occur, and they’d rather you make more landfill than provide any paid support option for an out of warranty device.