I closed everything and I noticed that the spike comes from one of the Windows antivirus packages.
I tried to do a clean install but it just kept repeatedly just bumped me into recovery mode after I tried to boot from a USB.
I’ve done some testing and Brave seems to use an approximately equal amount of resources as Firefox. In Brave I also use a tab suspender extension.
Assuming you are booting from a USB with Windows 10 created with Microsoft Media Creation Tool, can you get to the page that lets you delete, format, and configure partitions?
Set Hard disk priority to USB and boot to usb first in UEFI/bios setting to get it to boot from the installer usb.
Even when you elect to install a fresh copy of Windows? Do you ever get to the disk selection screen?
I was. Think it’s a problem with the computer. I did it while on the phone with Microsoft support following the reps instructions. She also seemed confused.
What do you mean? While in recovery mode after selecting the USB disk that the recovery media is on it restarts goes to a language selection screen in recovery mode and just boots straight back to the main recovery mode screen. But I started the device yesterday and the screen worked again just with that aforementioned brightness issue. Since than the webcam and touchscreen have stopped working.
Okay, so it’s just recovery media rather than a full Windows installation. You might want to go to Microsoft site and download the Media Creation tool and download a full copy of Windows. Webcam and touchscreen issue will be down to drivers which you can download from the manufacturer website. Screen driver too maybe so you can adjust brightness.
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I checked for driver updates using HPs software nothing came up for either the touchscreen or the camera.
Physically go to HP site and download the drivers. Get latest of everything you see for your model.
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Couldn’t find them I installed the software as a last resort.
Just found an update in the AMD software here are the release notes: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-2
Just a little Outside the Box thinking.
You presented us with an ongoing troubleshooting problem with your laptop, which turned into cascading problems. Personally, that’s a primary reason I joined the community,
I think some of us got confused during the back and forth nature of troubleshooting using this form of communication. Recovery vs full wipe and fresh install.
Assuming you have more than the one device capable of live internet communication, maybe you could consider setting up a Zoom meeting and inviting community members to a live troubleshooting event. A good test of all the updated Zoom security features if you publish the meeting info on this community discussion (use the waiting room feature to admit attendees). And, since you seem to have attracted interest around the world, schedule it using GMT around 00:00.
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With the lack of face-to-face sometimes it is hard to help with an issue, which is why @Leo does a fantastic job on his radio show despite not being able to see the problem device.
It could even be a phone running any of the video calling software out there, pointed at the problem device so others can see the issues first hand. I’ve done this with family on the other side of the world to solve problems.
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to be honest I even end up confusing myself. I started out wanting people’s ideas of what could be wrong and then the situation got complicated when the issue did that 180 and changed on me. I’ve done my best to explain my issue writing and rewriting posts trying to explain in ways that I would when actually talking to people. These issues are hard because it feels like one of those ‘i know what’s happening but not what’s causing it’ situations while also being stressed. Also, some of these posts are really long and some repeats. I’ve been doing my best to try everything recommended. Thanks, everyone for your help.
Back to troubleshooting:
I finally got around to running the BIOS update. It fixed an audio issue I’ve been having for a couple of weeks but none of the issues that this thread is regarding.
In case this helps, I did the following to find drivers:
- Go to support.hp.com.
- Select the Software and Drivers tab.
- Choose Laptop.
- Enter your model number 15-cw1018ca in the Enter Serial Number box.
- I got “couldn’t find any drivers” because it detected I was using an iPad and had nothing for that OS, but where it showed “Detected OS” I clicked on “choose a different OS”.
- I chose “Windows 10 1909 64-bit” which is the latest Win 10 version and clicked “Change”, and it took me to this page:
https://support.hp.com/gb-en/drivers/selfservice/hp-pavilion-15-cw1000-laptop-pc/26183458/model/27940133
which has lots of drivers and other software.
If you click that link it will still do the OS auto-detect, so you would still have to do the “Change OS” action if you’re using a device with a different OS version to the one on the HP laptop. If you’re using the HP to access the site, it should detect the correct OS and version for that device.
Bear in mind too, that I’m in the UK so it generated a “gb-en” link for my location - in case there is any difference for Canada it would be wiser to go through the steps yourself rather than just using that link.
Hope this is helpful, bear in mind that if the version of Windows I entered is not what you have then you ought to repeat the process and select the version you have, in case it takes you to a different page. If this is confusing, tell me what step you got to when you got lost, and I’ll try to word it better if I can.
Good luck!
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found the camera driver but nothing for the touchscreen. Last time I went to that page nothing came up.
installed the updated driver. still getting the same error when I open the camera app.
Yeah, I don’t see anything for the touchscreen as such, but you might need the Graphics driver from that page, because that is what makes the video signals into the right format for the screen.
Unfortunately there are two different graphics drivers there and I can’t tell you which one is right for your laptop. Maybe someone else can talk you through identifying which type of hardware is in your device, that’s a bit outside my knowledge and I don’t want to point you at the wrong one for fear of making anything worse.
Sorry that the camera driver didn’t help. Guess I am out of ideas at this point.
Yes me too. I’m super confused.