WiFi Connection Issues on New Laptop

[PHolder]

@SamGreenwood

I recently got an Asus Zenbook S 15, but after a few days, I started experiencing a strange issue. The laptop connects to Wi-Fi networks, but it never establishes an internet connection. I have tested both my home Wi-Fi and my mobile hotspot with the same result. I’ve rebooted the system several times, but it hasn’t resolved the issue. Does anyone have ideas on how to fix this?

Have you tried asking ChatGPT? I threw your exact question into it and it gave quite a detailed response, all of which seems fairly useful and straight-forward diagnostics things you’d probably get from a support agent:

Basic Checks First
Airplane Mode Off: Make sure it’s turned off.

Correct Time & Date: Sometimes SSL certificates fail when the clock is off.

Check on Another User Account: Try logging in as another user or using a guest account to rule out a user-specific issue.

Step-by-Step Fixes

1. Forget and Reconnect to Network
   Go to Settings > Network & Internet > Wi-Fi > Manage known networks.

Forget your current network.

Reconnect and enter the password again.

2. Check IP and DNS Settings
   Go to Control Panel > Network and Sharing Center > Change adapter settings.

Right-click your Wi-Fi adapter > Properties > Select Internet Protocol Version 4 (TCP/IPv4) > Click Properties.

Make sure both options are set to:

Obtain an IP address automatically

Obtain DNS server address automatically

3. Run Network Troubleshooter
   Go to Settings > System > Troubleshoot > Other troubleshooters > Network Adapter and run it.

See if it detects and fixes anything.

4. Flush DNS and Reset Network Stack
   Open Command Prompt as Administrator, and run these one by one:

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

Then reboot the laptop.

5. Disable and Re-enable Wi-Fi Adapter
   Open Device Manager > Expand Network Adapters.

Right-click on your Wi-Fi adapter > Disable.

Wait a few seconds, then right-click again > Enable.

6. Update Network Drivers
   In Device Manager, right-click on your Wi-Fi adapter > Update driver > Choose Search automatically.

Alternatively, go to the Asus support page for the Zenbook S 15, download the latest Wi-Fi drivers (often Intel or MediaTek), and install them manually.

7. Check for Conflicting Software
   VPNs, firewalls, or antivirus (like Norton, Bitdefender, etc.) can sometimes block internet access. Try disabling them temporarily to see if the internet works.

Advanced Testing
Boot into Safe Mode with Networking: If it works there, then it’s likely a software conflict.

Live USB test: Boot from a Linux live USB (like Ubuntu). If the internet works there, it’s definitely a software issue in Windows.

Still Not Working?
If none of this helps, you might be dealing with:

A corrupt network stack that requires a Windows reset or reinstall.

A faulty Wi-Fi card (rare, but possible in new units).

Or even a firmware/BIOS-related issue (check for BIOS updates on Asus support).