# WiFi Connection Issues on New Laptop **URL:** \ **Category:** Hardware\ **Tags:** question\ **Created:** [July 19, 2025, 2:32pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763 "2025-07-19T14:32:56Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [July 19, 2025, 2:32pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/1 "2025-07-19T14:32:56Z")
I recently got an Asus Zenbook S 15, but after a few days, I started experiencing a strange issue. The laptop connects to Wi-Fi networks, but it never establishes an internet connection. I have tested both my home Wi-Fi and my mobile hotspot with the same result. I’ve rebooted the system several times, but it hasn’t resolved the issue. Does anyone have ideas on how to fix this? ---
**Author:** ![iFish](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/ifish/32/19986_2.png) [@iFish](https://www.twit.community/u/iFish)\ **Post date:** [July 19, 2025, 3:22pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/2 "2025-07-19T15:22:23Z")
Have you tried the Windows Networking diagnostic tools? Or have you tried to reinstall the drivers? These are just 2 guesses I would say to any PC, not specifically yours. I am guessing you probably tried those 2 things already ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [July 19, 2025, 3:51pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/3 "2025-07-19T15:51:13Z")
I thought I’d already run the networking troubleshooter (apparently I actually hadn’t), it ended up finding something. I’ve tried all the steps in the troubleshooter and none of them worked. ---
**Author:** ![PHolder](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/pholder/32/2439_2.png) [@PHolder](https://www.twit.community/u/PHolder)\ **Post date:** [July 19, 2025, 9:14pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/4 "2025-07-19T21:14:05Z")
> [@SamGreenwood](#): > > I recently got an Asus Zenbook S 15, but after a few days, I started experiencing a strange issue. The laptop connects to Wi-Fi networks, but it never establishes an internet connection. I have tested both my home Wi-Fi and my mobile hotspot with the same result. I’ve rebooted the system several times, but it hasn’t resolved the issue. Does anyone have ideas on how to fix this? Have you tried asking ChatGPT? I threw your exact question into it and it gave quite a detailed response, all of which seems fairly useful and straight-forward diagnostics things you’d probably get from a support agent: > [@](#): > > Basic Checks First > Airplane Mode Off: Make sure it’s turned off. > > Correct Time & Date: Sometimes SSL certificates fail when the clock is off. > > Check on Another User Account: Try logging in as another user or using a guest account to rule out a user-specific issue. > > 🧰 Step-by-Step Fixes > > 1. Forget and Reconnect to Network > Go to Settings \> Network & Internet \> Wi-Fi \> Manage known networks. > > Forget your current network. > > Reconnect and enter the password again. > > 1. Check IP and DNS Settings > Go to Control Panel \> Network and Sharing Center \> Change adapter settings. > > Right-click your Wi-Fi adapter \> Properties \> Select Internet Protocol Version 4 (TCP/IPv4) \> Click Properties. > > Make sure both options are set to: > > Obtain an IP address automatically > > Obtain DNS server address automatically > > 1. Run Network Troubleshooter > Go to Settings \> System \> Troubleshoot \> Other troubleshooters \> Network Adapter and run it. > > See if it detects and fixes anything. > > 1. Flush DNS and Reset Network Stack > Open Command Prompt as Administrator, and run these one by one: > > ```auto > netsh winsock reset > netsh int ip reset > ipconfig /release > ipconfig /renew > ipconfig /flushdns > > ``` > > Then reboot the laptop. > > 1. Disable and Re-enable Wi-Fi Adapter > Open Device Manager \> Expand Network Adapters. > > Right-click on your Wi-Fi adapter \> Disable. > > Wait a few seconds, then right-click again \> Enable. > > 1. Update Network Drivers > In Device Manager, right-click on your Wi-Fi adapter \> Update driver \> Choose Search automatically. > > Alternatively, go to the Asus support page for the Zenbook S 15, download the latest Wi-Fi drivers (often Intel or MediaTek), and install them manually. > > 1. Check for Conflicting Software > VPNs, firewalls, or antivirus (like Norton, Bitdefender, etc.) can sometimes block internet access. Try disabling them temporarily to see if the internet works. > > 🧪 Advanced Testing > Boot into Safe Mode with Networking: If it works there, then it’s likely a software conflict. > > Live USB test: Boot from a Linux live USB (like Ubuntu). If the internet works there, it’s definitely a software issue in Windows. > > 🛠 Still Not Working? > If none of this helps, you might be dealing with: > > A corrupt network stack that requires a Windows reset or reinstall. > > A faulty Wi-Fi card (rare, but possible in new units). > > Or even a firmware/BIOS-related issue (check for BIOS updates on Asus support). ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [July 19, 2025, 10:56pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/5 "2025-07-19T22:56:50Z")
That’s an oversight I didn’t think of. Thanks for the suggestion. ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [July 19, 2025, 11:01pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/6 "2025-07-19T23:01:56Z")
> [@PHolder](#): > > ```auto > ipconfig /release > ipconfig /renew > > ``` Those commands fail with a `This operation failed as no adapter is in the state permissible for this operation. But the other commands worked. That being said only some of the suggestions even make sense given the computer can’t access the internet. Also, I realized that I forgot to mention that I also tested with an ethernet cable and still had the same problem. I realized that I also forgot to mention that it’s a Snapdragon device. ---
**Author:** ![big\_D](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/big_d/32/1023_2.png) [@big\_D](https://www.twit.community/u/big_D)\ **Post date:** [July 20, 2025, 8:08am UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/7 "2025-07-20T08:08:04Z")
What IP address does ipconfig return? If none are in a state to set a DHCP address provided by the router, it sounds like you have somehow set a fixed IP address… ---
**Author:** ![Jamze](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/jamze/32/3151_2.png) [@Jamze](https://www.twit.community/u/Jamze)\ **Post date:** [July 21, 2025, 1:01pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/8 "2025-07-21T13:01:09Z")
My Snapdragon Windows 11 laptop does this now and again, usually when I wake it up from sleep. I always assumed it was an IP address/DHCP issues, but I’ve never looked too hard into the cause. I just toggle the WiFi off/on and it reconnects. ![image](https://us1.discourse-cdn.com/flex020/uploads/twit/original/3X/c/b/cbe07fce48138b7b7dded128c1d657bc38b8824d.png) ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [July 21, 2025, 6:46pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/9 "2025-07-21T18:46:45Z")
> [@big\_D](#): > > What IP address does ipconfig return? > > If none are in a state to set a DHCP address provided by the router, it sounds like you have somehow set a fixed IP address… Nothing, it just comes back completely blank. > [@Jamze](#): > > My Snapdragon Windows 11 laptop does this now and again, usually when I wake it up from sleep. I always assumed it was an IP address/DHCP issues, but I’ve never looked too hard into the cause. I just toggle the WiFi off/on and it reconnects. I’ve not seen that one. It’s just the usual, “connected, not internet” in the WiFi menu. I seem to be having a different problem then you are, for me it’s been going on for days. I’ve done all the steps the network troubleshooter recommended, a the stuff in @PHolder’s reply earlier in the thread, and restated both the computer (a number of times) and my router. * * * I’m starting to think it’s a hardware issue. If I wasn’t sick right now (and had the energy to), I’d probably called Asus yesterday. Any last minute suggestions before I do? ---
**Author:** ![Jamze](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/jamze/32/3151_2.png) [@Jamze](https://www.twit.community/u/Jamze)\ **Post date:** [July 22, 2025, 8:05pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/10 "2025-07-22T20:05:02Z")
Sounds like the same problem, but mine is not as frequent. The WiFi logo on the taskbar turns into a globe, and it says it’s connected to your WiFi, but no Internet connection if you hover over it. Edit… Just did it again. So it’s happening every other day for me. ![image](https://us1.discourse-cdn.com/flex020/uploads/twit/original/3X/1/0/1072026e691bc0396027dd10fda439bf22efbd42.png) ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [July 26, 2025, 7:28pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/12 "2025-07-26T19:28:17Z")
> [@Jamze](#): > > Sounds like the same problem, but mine is not as frequent. > > The WiFi logo on the taskbar turns into a globe, and it says it’s connected to your WiFi, but no Internet connection if you hover over it. > > Edit… > > Just did it again. So it’s happening every other day for me. I think it might be a bit different because I also couldn’t get the computer to connect to the internet with a hardwired connection. * * * Yeah, I’ve decided to return it and see if I have the same issue with a replacement unit. I’m having trouble resetting the computer. I get the following error: ![image](https://us1.discourse-cdn.com/flex020/uploads/twit/original/3X/5/7/576af5af81c2b1794c448e6d388b22c484d23273.jpeg) ---
**Author:** ![Jamze](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/jamze/32/3151_2.png) [@Jamze](https://www.twit.community/u/Jamze)\ **Post date:** [July 29, 2025, 3:17pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/13 "2025-07-29T15:17:44Z")
Just happened again on mine. It still had an IP address, but couldn’t ping the gateway or anything else. My mesh network said the laptop was offline. ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [August 23, 2025, 7:02pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/14 "2025-08-23T19:02:49Z")
So I got a replacement unit a few weeks ago but now I’m having the same problem. The diagnostic says that its an issue wtih compatibly with the version of the WiFi protocol my router uses. Any ideas? ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [August 23, 2025, 7:30pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/15 "2025-08-23T19:30:01Z")
Here’s a [link](https://paste.samgreenwood.ca/?0cbd63897017cccb#9pYxLPxhR8yL3ahJH91zgD1SKfDGSWMafyETnu8ERQfK) to the transcript of the chat I just had with an Asus support rep (in my pastebin) . ---
**Author:** ![big\_D](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/big_d/32/1023_2.png) [@big\_D](https://www.twit.community/u/big_D)\ **Post date:** [August 24, 2025, 6:52am UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/16 "2025-08-24T06:52:20Z")
It could be the router, what router do you have? Also, given it is connecting, but not getting an IP address, how many other devices are connected, at what is the IP pool size set to on the router? It could be that the device is set to, say, 20 addresses in the pool and you have 20 connected, if it sometimes connects, it could be that, for example, your partners smartphone isn’t logged into the Wi-Fi and the laptop can temporarily grab an IP address from the pool. Then, the next time you use it, the device is back online and the laptop is out of luck. If Ethernet isn’t working either, it sounds like the router’s DHCP pool is full. I’m guessing you get a 169.254\*_._\* address? (@PHolder I got put in the wrong address first time, I meant an “unassigned” address) Does it work when connected to you phone’s hotspot? Have you tried connecting it your own guest network? Have you tried it on anther router? E.g. coffee shop, neighbours guest Wi-Fi? What standards does your router support? How old is it? It could be that they have a flakey implementation, or ASUS does, and they really don’t like talking to each other, but that is rare. And that wouldn’t affect the Ethernet. This really sounds like DHCP exhaustion, or you have a second device on the network trying to make DHCP as well, that can cause problems as well, but that would be more widespread among your other devices. ---
**Author:** ![PHolder](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/pholder/32/2439_2.png) [@PHolder](https://www.twit.community/u/PHolder)\ **Post date:** [August 27, 2025, 2:13am UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/17 "2025-08-27T02:13:41Z")
> [@big\_D](#): > > (@PHolder I got put in the wrong address first time, I meant an “unassigned” address) Oh yeah, that makes more sense 🙂 I guess I never noticed before the nearby-ness of the 168 for the 2nd octet of one and the 169 for the first octet of the other. ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [August 28, 2025, 9:43pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/18 "2025-08-28T21:43:03Z")
> [@big\_D](#): > > If Ethernet isn’t working either, it sounds like the router’s DHCP pool is full. I’m guessing you get a 169.254\*\*.\*\* address? No > [@big\_D](#): > > Have you tried connecting it to your own guest network? Didn’t think of that I’ll give it a try. > [@big\_D](#): > > Have you tried connecting it your own guest network? Doesn’t work either. > [@big\_D](#): > > What standards does your router support? How old is it? It’s the ISP-provided router/modem for Rogers Ignite. I don’t remember which model, I think its the gen 2 gateway. (I’ve been trying to convince my Dad to get a 3rd party router, but his opinion is that if the ISP one isn’t good enough, complain to the ISP until they pay for a better one.) ---
**Author:** ![SamGreenwood](https://sea2.discourse-cdn.com/flex020/user_avatar/www.twit.community/samgreenwood/32/16086_2.png) [@SamGreenwood](https://www.twit.community/u/SamGreenwood)\ **Post date:** [August 28, 2025, 10:37pm UTC](https://www.twit.community/t/wifi-connection-issues-on-new-laptop/18763/19 "2025-08-28T22:37:23Z")
Nevermind, I think I’ve fixed it. Seems like theres a problem with the network drivers that Npcap and ExpressVPN install that causes the device to be unable to connect to the internet.