Hour Two Caller Nathan’s “computer is probably infected…The best thing to do at this point is to…reinstall Windows” Leo says.
Which is true. But this would have been a great time to inform listeners that the very best thing is to restore the incremental OS drive backup the caller should have made the night before. That would take one second to click a button.
This follows my prior post that users ought to make “Daily Incrementals of DISK IMAGE, not Files”.